Pita Pit Featured in Business Week

Recently, Pita Pit was highlighted in a Business Week article showcasing Pita Pit's unique and interactive training methods. Peter Riggs, VP for Pita Pit, brought in Jane Hammons, a local math teacher, to improve his franchisee training and make it fun and interactive. Below is a portion of the article including a link directing you to the article in its entirety.

Improve Your Employee Training Sessions
Make training engaging and interactive, not a lecture
By Carmine Gallo

If you dread leading employee training sessions, chances are your trainees share that lack of enthusiasm, making it much harder to transfer knowledge than it needs to be. One way to remedy this common problem is to make sure that the trainer—whether it's you or someone you select—is enthusiastic and knowledgeable.

Peter Riggs is vice-president for The Pita Pit, a quick-service sandwich chain with 180 stores across the country. Every month, new or existing franchisees assemble in Coeur d'Alene, Idaho, for several days of training. Riggs wanted to make sure they not only look forward to the training but share their experiences after it's completed. When he decided to hire a full-time trainer, he looked outside the industry and found Jane Hammons, a local math teacher with 19 years of experience and a reputation for keeping her classes engaged. Hammons had no experience in the restaurant business but had everything Riggs was looking for. "Anyone can learn systems, but if you don't have someone who is truly passionate about transferring that knowledge to eager minds, your training is going to be subpar," Riggs told me.

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